Shipping, Returns & Exchanges
We want you to feel confident in your purchase. Please try on your items soon after delivery so there’s time to arrange a return or exchange if needed.
Shipping & delivery
Enjoy free shipping on every order, with no minimum purchase.
Orders ship within 1–2 business days. Tri-State orders usually arrive the next business day after shipment, but please allow 1–3 business days for delivery. Business days exclude weekends and holidays.
We’ll email your tracking information once your order ships.
Easy exchanges
We ship your exchange replacement to you free of charge, with no restocking fee for exchanges.
Return shipping
Add Checkout+ for $3.48 when placing your order to include a free return label for eligible returns and exchanges. Without Checkout+, a return label costs $10 per shipment, payable before the label is issued.
Return deadlines
Both your return request and the carrier’s first acceptance scan must be completed within:
- 7 days of original delivery: refund, exchange or store credit.
- Days 8–14 after original delivery: exchange or store credit only. No refunds.
Only the carrier’s acceptance scan establishes the date your return was shipped—not the date you created a label or received return approval. We verify this using the tracking history.
If your request and acceptance scan are not both completed within 14 days, your purchase becomes final sale, with no return, exchange or store credit. Unused return labels automatically expire after the return window closes and do not extend your deadline.
Final sale
Items purchased at 20% off or more, including promo-code discounts, and items marked final sale cannot be returned or exchanged and do not qualify for store credit.
Refund fees
Refunds to your original payment method have a 2% restocking fee, based on the amount paid for the returned items, with or without Checkout+.
Avoid the restocking fee by choosing an exchange or store credit.
Return condition
Items must be unused, undamaged and in the same condition you received them, with all labels, tags and barcodes attached. Worn, washed, altered, dirty or damaged items are not eligible for a refund, exchange or store credit.
If your item arrived damaged or defective, contact us before returning it.
Preparing your return
Fold your items neatly and pack them in a sturdy box or shipping mailer. Reuse the original packaging only if it is intact and can be securely sealed.
Include your packing slip or order confirmation and seal the package completely. You are responsible for damage caused by inadequate packing.
Refunds, exchanges and store credit are processed after we receive and inspect your return.
Late returns
Do not send items back after the 14-day deadline. We check the carrier’s first acceptance scan to verify when your return was shipped. Items scanned after the deadline do not qualify for a refund, exchange or store credit.
Items sent late are sent at your own risk. They will not be sent back and may be donated, recycled or disposed of without compensation.
Need help?
Have a question or need clarification? We’re happy to help. Reach out to info@ibisouterwear.com.
If your item arrives damaged, defective or incorrect, please contact us so we can assist you. This policy does not limit rights protected by applicable law.